At Prime Rose School, we maintain a transparent and fair policy regarding fee payments made through our online portal integrated with ICICI Bank Payment Gateway.
All school fee payments made online are considered final and non-refundable.
Parents/guardians are advised to verify all details before making any payment.
Refunds may be considered only under the following exceptional circumstances:
Duplicate Payment: If the same fee is paid more than once for a single student
Excess Payment: If an amount greater than the applicable fee is paid by mistake
Technical Error: Failed transaction where amount is deducted but payment is not credited to the school account
Admission Cancellation: Refunds (if applicable) will be processed strictly as per the school’s admission and withdrawal policy
Refunds will not be provided in the following situations:
Change of mind after payment
Incorrect fee category selected by the payer
Partial utilization of school services
Delay or failure in attending classes after payment
To request a refund, parents/guardians must:
Submit a written request via email or application to the school office
Provide transaction details (Transaction ID, date, amount, student details)
Attach proof of payment (receipt or bank statement if required)
Request Submission Email: [Insert School Email]
All valid refund requests will be reviewed by the school administration
Approved refunds will be processed within 7–15 working days
The refund amount will be credited through the original payment method
Any applicable payment gateway charges or bank processing fees may be deducted from the refund amount
Charges levied by ICICI Bank Payment Gateway are non-refundable
In case of payment failure but amount deducted:
The amount is usually auto-reversed by the bank within 5–7 working days
If not received, users should contact their bank first, then the school
Prime Rose School reserves the right to:
Approve or reject any refund request based on verification
Modify the refund policy at any time without prior notice