At Prime Rose School, we maintain a transparent and fair policy regarding fee payments made through our online portal integrated with ICICI Bank Payment Gateway.
1 General Policy
- All school fee payments made online are considered final and non-refundable.
- Parents/guardians are advised to verify all details before making any payment.
2 Eligibility for Refund
Refunds may be considered only under the following exceptional circumstances:
List A
Duplicate Payment
- If the same fee is paid more than once for a single student
List B
Excess / Technical Error
- If an amount greater than the applicable fee is paid by mistake
- Failed transaction where amount is deducted but payment is not credited to the school account
List C
Admission Cancellation
- Refunds (if applicable) will be processed strictly as per the school's admission and withdrawal policy
3 Non-Refundable Cases
Refunds will not be provided in the following situations:
- Change of mind after payment
- Incorrect fee category selected by the payer
- Partial utilization of school services
- Delay or failure in attending classes after payment
4 Refund Request Process
To request a refund, parents/guardians must:
- Submit a written request via email or application to the school office
- Provide transaction details (Transaction ID, date, amount, student details)
- Attach proof of payment (receipt or bank statement if required)
Request Submission Email: [Insert School Email]
List D
Processing Timeline
- All valid refund requests will be reviewed by the school administration
- Approved refunds will be processed within 7–15 working days
- The refund amount will be credited through the original payment method
Gateway Charges
- Any applicable payment gateway charges or bank processing fees may be deducted from the refund amount
- Charges levied by ICICI Bank Payment Gateway are non-refundable
Transaction Failures
In case of payment failure but amount deducted:
- The amount is usually auto-reversed by the bank within 5–7 working days
- If not received, users should contact their bank first, then the school
8 School's Right
Prime Rose School reserves the right to:
- Approve or reject any refund request based on verification
- Modify the refund policy at any time without prior notice
